To retrieve, view and download the latest owners manuals with service parts, and maintenance videos you need to enter your products Customer Care Number (Model and Configuration Number).

You're Customer Care Number (Model and Configuration Number) identifies your unique product and makes sure you get the proper service manuals and videos for your specific heater.

There are three model formats.

Format 1 Ex: AW250BHPD110037 is a 15 digit code required for all Guardian, Therma Grow, Tradesman Portable Forced Air, Premier Forced Air, and Sentinel Tube Heaters

Format 2 Ex: 900-377K-3 is the 7 digit code for all Classic Forced Air heaters

Format 3 Ex: CP170BK is the 7 digit code for all Kerosene Tradesman Forced Air heaters

Your Customer Care Number (Model and Configuration Number) can be found on the data plate of your heater.

• Most Forced Air Heaters it is on the Inside Door - Link to picture
• Classic Forced Air Heaters it is on the Side Panel - Link to picture
• Sentinel Tube Heaters it is on the End Panel - Link to picture
• Torches it is on the Handle near barrel
• Kerosene Tradesman Forced Air it is on the Fuel Tank - Link to Picture

If you have correctly entered your number and are still getting this instruction message. Your product code was not found in our system, please contact LB white Customer service for the assistance you need.

Thank you for using the Online L.B. White customer Care Center